COVID-19 (Coronavirus) Response

We all at Pacific THERx Physical Therapy sincerely value the health and well-being of our employees, patients, and community. Per CDC, State of California, San Mateo & Santa Clara County, we have reviewed the issued "Shelter in Place" order by the Bay Area multi-county health departments, effective today, March 17th through April 7th. As healthcare providers in the clinic setting, we are exempt from the Physical Therapy facility and are allowed to continue business services under "Section 10, Article b" of the Shelter in Place order and we are open. Per CDC guidelines, no gatherings of greater than 10 people are allowed. Physical Therapy will remain open in a limited capacity to follow these guidelines. Our Fitness and Personal Training facility is not considered “essential” and will be closed. Our main goal is to continue to provide a safe place for you, which we can control to the best of our ability, in our safe facility.


Pacific THERx Implemented Precautions

Though most of you who have been in our facilities are aware, we wanted to take a moment to inform you of the steps and procedures we have been and will continue to implement to ensure your health through these uncertain times:

  1. We are limiting no more than 10 people in the clinic at one time. This includes both patients, therapists, and staff.

  2. We are adjusting our schedules to accommodate, and we will be operating on very limited hours.

  3. Telehealth

  4. We are continuing sanitizing the entire clinic several times daily using CDC approved disinfectants. This includes cleaning all surfaces including weights, med balls, bands, etc.

  5. Please continue to immediately sanitize or wash your hands upon entry and exit.

  6. Please wait in the common lobby area at a distance of 6 feet from others. We are also spread out across the clinic to adhere to social distancing guidelines as best we can.

  7. We will continue asking to verify that you do not have any exposure to or symptoms of COVID-19.

Telehealth Physical Therapy
Why Lose Ground When you've worked so hard?

We suggest that instead of canceling your upcoming visits , you request a telehealth appointment by calling our Patient Liaisons at 650-851-1145 today.

Recent changes have allowed for increased Telehealth capabilities. We can now serve you through most video communication platforms including Zoom, FaceTime, Google Hangouts, or any platform of your preference. 

Private Pay - TeleHealth Physical Therapy is available to all our current and prospective Physical Therapy patients on a “Private Pay Fee for Service” basis. As is our policy with in-person clinical visits, we will bill your insurance for you as we would normally for any procedures we do over Telehealth as we do for in-person clinical visits. Currently, the State of California has ordered that insurance carriers must provide the same payment they would for in-person clinical visits at this time for the COVID-19 crisis. Therefore, all of our in-person clinical visit policies will apply equally.


Medicare - Clients using Medicare Benefits have 2 options if you feel you might benefit from a Telehealth physical therapy visit:

  1. Patients known to our clinic through their Medicare Benefits - As of March 18, 2020 CMS has stated that there are available Medicare Benefits for “e-visit” communication but they have limited claims to once in a 7 day period. In addition, Medicare beneficiaries must initiate their need for this service and contact our Patient Liaisons, Julie Borzello or Fide Maldonado, to schedule a visit.

  2. New Patients - If you are a new patient to Pacific THERx or if you wish to experience no limitations imposed by CMS (Medicare) and still utilize Pacific THERx Telehealth you can as outlined above under a Private Pay patient and you can choose not to utilize this particular Medicare Benefit. 

Patient Liaison Contact Info:

Phone: 650-851-1145

Julie Borzello -

Fide Maldonado -


TeleFit Personal Training 

Why Lose Ground When you've worked so hard?

You can still workout with your Personal Trainer safely while you “Shelter in Place” via


30-minute Sessions $50.00

60-Minute Sessions $100.00

Contact our Personal Trainers Greg Hinton, Brooke Benjamin or Justin De Luna today!

Personal Trainer Contact Info:

Phone: 650-851-2338

Greg Hinton -

Brooke Benjamin -

Justin De Luna -

We encourage ALL of our patients to try at least 1 telehealth video visit to introduce themselves to the platform and experience how it works, our staff.

What you can do for us:

  1. Please proceed to your treatment space without touching additional surfaces and remain 6ft away from others within the clinic.

  2. Please utilize our telehealth platform for video visits and communication with your physical therapist or personal trainer.

  3. Reduce physical contact with others. Please do not hug or shake hands.

  4. Alert us if you have been in the clinic recently and experience symptoms or are diagnosed with COVID-19.

  5. If you are over the age of 65, are considered high risk, or have any symptoms similar to COVID-19 we encourage you to stay home.

  6. Recommendations and guidelines are changing frequently. We will continue to alert you by phone, text and emails for further updates. We will update you as soon as we have further information.

If you have any questions or concerns, please call our office at 650-851-1145.

With Best Regards,

Lisa Green and the entire Pacific THERx staff

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Physical Therapy Clinic

150 Portola Road, Suite B
Portola Valley, CA 94028
Phone: (650) 851-1145
Fax: (650) 851-9251 


Fitness Training Center

108 Portola Road
Portola Valley, CA 94028
Phone: (650) 851-2338